VenueBook
Trust & Protection

Cancellation & Refund Policy

Clear Timelines, Date Rescheduling & Host Guidelines

Academic Prototype Notice: VenueBook operates as an academic web application prototype demonstration. All venue listings, calendar bookings, and transactions represent demonstration workflows. Advance payments are simulated and no real credit card transactions occur on this prototype. In commercial operations, cancellations and refunds are governed by the following platform standards and partner host agreements.

1. Standard Cancellation Policy & Refund Tiers

Unless an individual venue partner explicitly specifies custom conditions on their listing, VenueBook's verified cancellation tiers apply to all bookings, consistent with our venue catalogue specifications:

Cancellation Window Refund Amount Rescheduling Guidelines
14+ days prior to event date 100% Full Refund (Free cancellation) Free date rescheduling (subject to hall availability)
7 to 14 days prior to event date 50% Advance Refund Rescheduling permitted with partner approval
Within 7 days of event date Non-Refundable (Slot & catering locked) Subject to direct host agreement
⚠️ Flagged for Business Decision Refund Settlement SLA & Payment Processing: In this prototype, cancellations immediately release the reservation code in client storage. Upon production deployment of live payment gateways (e.g. Razorpay / Cashfree), a formal commercial SLA (e.g. 5–7 banking days via original payment method) and merchant-of-record reconciliation protocol must be approved by business leadership.

2. Rescheduling & Date Changes

We recognize that family dates and auspicious muhurthams occasionally require adjustments:

  • Prior Notice: Date change requests submitted at least 14 days prior to the reserved date qualify for complimentary rescheduling, subject to the venue's open calendar.
  • Tariff Differences: If the rescheduled date falls on a peak holiday or auspicious weekend with a higher rental tariff, the guest settles the difference directly with the venue management. If the revised date has a lower tariff, host adjustment policies apply.

3. Force Majeure & Severe Climatic Events

In circumstances involving severe natural disasters, catastrophic weather, civic curfews, or lawful government restrictions that render the venue physically inaccessible or unlawful to operate:

  • Both the event organizer and the venue host are relieved of contractual performance penalties.
  • Customers are provided with full credit rescheduling vouchers or host refund coordination.
⚖️ Flagged for Legal Counsel Review Force Majeure Scope & Statutory Definition: Formal contractual definitions of excusable delays, governmental prohibitory orders under Section 144 CrPC, epidemic measures, and outdoor weather disruptions require formal review by qualified legal counsel under Section 56 of the Indian Contract Act, 1872.

4. Venue Host Cancellations

Confirmed bookings represent sacred celebration commitments. If a venue host cancels a confirmed reservation without documented emergency justification:

  • The host must immediately remit 100% of any collected advance deposit back to the customer.
  • The listing is subjected to platform audit and temporary suspension of verified privileges.
⚠️ Flagged for Business & Commercial Policy Decision Liquidated Damages & Re-accommodation: A formal business policy decision is pending regarding whether defaulting hosts must pay a penalty fee or cover secondary venue re-accommodation differentials for displaced guests.

5. How to Initiate a Cancellation or Modification

To modify or cancel an active enquiry or booking: