VenueBook
Platform Terms

Terms and Conditions

Effective Date: October 2026 • Governing VenueBook Platform Access

Academic Prototype Notice: VenueBook operates as an academic project prototype demonstration. All pricing models, commissions, and subscription tiers are proposed business structures presented for prototype evaluation.

1. Agreement to Terms

By accessing or using the VenueBook website, you agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, you should discontinue using the platform.

2. Customer Pricing & Enquiry Terms (0% Brokerage)

VenueBook is dedicated to transparent event planning for customers:

  • Zero Customer Brokerage: Customers pay 0% brokerage or commission to VenueBook for searching, shortlisting, or submitting venue enquiries.
  • Information Requests vs Confirmed Bookings: Submitting a booking enquiry initiates a reservation request with the venue owner. An enquiry does not represent a confirmed legal booking or guaranteed venue hold until explicitly confirmed by the venue management.
  • Direct Transparency: Pricing displayed represents base venue rentals and per-plate catering estimates. Final contracts are executed between the customer and the venue management.

3. Venue Owner Terms & Commission Structure (5% Commission)

Venue owners registering on VenueBook agree to the following commercial parameters:

  • 5% Platform Success Commission: VenueBook charges a nominal 5% platform commission exclusively on confirmed reservations booked through the platform.
  • Calculation Method: Platform Commission = Confirmed Rental Value × 5%. The remaining 95% net payout belongs entirely to the venue owner.
  • Listing Accuracy: Venue owners warrant that hall capacities, starting prices, amenity lists, and photographs submitted accurately reflect the genuine property.
  • Zero Duplicate Listings: Owners may not list duplicate properties or fabricate reviews.
⚠️ Flagged for Business & Tax Counsel Decision GST Compliance & Tax Deduction at Source (TCS): Commercial activation requires a corporate tax decision on whether VenueBook is classified as an Electronic Commerce Operator (ECO) under Section 9(5) and Section 52 of the Central Goods and Services Tax Act, 2017 (CGST Act) with statutory TCS collection and GST invoicing obligations.

4. Subscription Tiers & Operational Status

VenueBook outlines three proposed partner subscription plans:

  • Free Starter (₹0/mo): Basic directory listing, up to 5 enquiries/month, standard gallery.
  • Professional (₹999/mo): Unlimited enquiries, calendar manager, monthly revenue analytics, lead notifications.
  • Business Premium (₹1,999/mo): Priority city placement, Gold Featured badge, conversion analytics, dedicated account manager.

Note: During the current academic prototype phase, subscription billing is simulated and no real credit card charges are processed.

⚠️ Flagged for Commercial Strategy Decision Payment Gateway Escrow & Settlement Schedule: Live merchant operations will require business approval of payment gateway terms (Razorpay / Cashfree), escrow holding intervals, and weekly automated settlement cycles (T+2 / T+3).

5. Content & Reviews Policy

User-submitted reviews must reflect genuine event host feedback. Reviews containing hate speech, obscenity, defamation, or false claims are subject to immediate removal. Sample reviews provided on prototype listings are explicitly marked with a "Demo" label.

6. Limitation of Liability

VenueBook provides a discovery and enquiry matchmaking interface. VenueBook does not own, operate, or physically control listed venues. VenueBook shall not be held liable for property damages, force majeure events, event cancellations, or disputes between customers and venue owners.

7. Governing Law & Dispute Resolution

These terms are governed by the laws of India. Any controversy or dispute arising out of or relating to platform usage shall be resolved through good-faith mediation:

⚖️ Flagged for Legal Counsel Review Seat of Arbitration & Statutory Consumer Rights: Binding arbitration clauses seated in Bengaluru under the Indian Arbitration and Conciliation Act, 1996 and exclusive territorial jurisdiction provisions require review to ensure compliance with the Consumer Protection Act, 2019 and e-commerce consumer rules.

VenueBook Legal Compliance
Email: legal@venuebook.in
Portal: VenueBook Contact & Support (contact.html)